Privacy Policy

Last updated: October 13, 2026

Who We Are

The Digital Elites ("we", "us", "our") is a digital marketing agency based at 3323 Upland Spring Trce, Katy, TX 77493, United States. We provide SEO, paid advertising, websites, social media, email, content, design, video and consulting services to businesses.

This policy applies to thedigitalelites.com and to personal information you give us by phone, email or through our forms. It does not cover information we handle on behalf of our clients, which is described in the section on client data below.

Information We Collect

We collect information you choose to give us, information collected automatically when you use our website, and records of calls made to our tracked phone numbers.

Information you give us can include:

• Your name, email address and phone number
• Your business name, website and job title
• Details about your project, goals and budget
• Anything you write in a contact or consultation form, email or chat
• Your email address if you sign up for our newsletter
• Notes from calls and meetings with you

Information collected automatically can include your IP address, browser and device type, the pages you view, how long you stay, the site or ad that referred you and your approximate location based on your IP address.

Some phone numbers on our website are call tracking numbers. When you call one, our call tracking provider records the number you called from, the date, time and length of the call and which page or ad showed the number. If a call is recorded, you will hear a notice at the start of the call.

Cookies, Analytics and Remarketing

Our website uses cookies and similar technologies. Some are needed for the site to work. Others help us understand how visitors use the site and measure our advertising.

We use Google Analytics 4 and similar analytics tools to see which pages are visited, where visitors come from and which forms are submitted. These tools collect information through cookies and send it to the analytics provider.

We use advertising tags such as the Google Ads tag and the Meta Pixel to measure the results of our ads and to show our ads to people who have visited our website before (remarketing). Google and Meta may combine this with other information they hold about you under their own privacy policies.

You can control cookies through your browser settings and opt out of personalized ads using:

• Google Ad Settings (adssettings.google.com)
• Ad preferences in your Facebook or Instagram account
• The Google Analytics opt-out browser add-on (tools.google.com/dlpage/gaoptout)
• The Digital Advertising Alliance (optout.aboutads.info)
• The Network Advertising Initiative (optout.networkadvertising.org)

Blocking cookies may affect how parts of the site work.

How We Use Information

We use personal information to:

• Reply to your enquiries and consultation requests
• Prepare proposals and provide the services you hire us for
• Send our newsletter if you have signed up for it
• Understand how our website is used and improve it
• Measure and improve our own advertising
• Keep our website and systems secure and prevent misuse
• Keep business, tax and legal records

Our newsletter is only sent to people who sign up for it. Every newsletter email includes an unsubscribe link. If you unsubscribe, we will still send messages about an active project or enquiry.

Who We Share Information With

We share personal information only with organizations that help us run our business, and only as much as they need to do their job. These include providers of:

• Website hosting and maintenance
• Email and newsletter delivery
• Customer relationship management (CRM) and scheduling
• Call tracking and phone services
• Analytics and advertising platforms such as Google and Meta
• Accounting, payments and file storage

We may also disclose information to our professional advisers, when the law requires it, to protect our rights or the safety of others, or as part of a merger, sale or transfer of our business.

We do not sell your personal information. Advertising cookies described above allow Google and Meta to show our ads to past visitors; you can opt out of these as explained in the cookies section.

Information We Handle for Clients

When we work for a client, we may have access to that client's customer data, such as contact lists, ad account data, website form submissions or analytics. We handle that information under our agreement with the client and only to provide the services they have asked for.

If you are a customer of one of our clients, that client is responsible for telling you how your information is used. Please contact them directly with any questions or requests about it.

How Long We Keep Information

We keep enquiry information for as long as we need it to respond, follow up and keep a record of our conversation. If you become a client, we keep project and billing records for the length of our relationship and afterwards for as long as tax, accounting and legal requirements call for.

Analytics data is kept for the retention period set in our analytics accounts. Newsletter subscriber details are kept until you unsubscribe, after which we keep only what we need to make sure you are not emailed again.

How We Protect Information

We use reasonable administrative, technical and physical measures to protect personal information. These include encrypted connections to our website, limiting access to the people who need it and using secure, password-protected accounts with our service providers.

No website, email or storage system is completely secure, so we cannot guarantee the security of information sent to us over the internet.

Your Choices and Rights

You can ask us to:

• Tell you what personal information we hold about you
• Correct information that is wrong or out of date
• Delete your personal information
• Stop sending you marketing emails
• Stop using your information for personalized advertising

To make a request, email hi@thedigitalelites.com or call +1 (713) 487-8445. We will need to confirm your identity before acting on some requests. We may keep information where the law requires us to or where we need it to complete a transaction or resolve a dispute.

You can unsubscribe from marketing emails at any time using the link in any email we send.

US State Privacy Rights

Depending on where you live, state privacy laws, including those of California and Texas, may give you rights to know what personal information is collected about you, to access, correct and delete it, to obtain a copy of it, and to opt out of its sale, sharing or use for targeted advertising.

You can exercise any of these rights by contacting us using the details below. California residents may use an authorized agent to make a request for them. We will not discriminate against you for exercising your privacy rights.

If we decline to act on your request, you can appeal by replying to our decision and asking us to reconsider. If you are not satisfied with the outcome of an appeal, you can contact your state attorney general.

Visitors From the UAE, EU and Other Countries

We are based in the United States and our website, systems and service providers mainly store information in the United States. If you contact us from the United Arab Emirates, the European Union, the United Kingdom or elsewhere, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

You can use the rights described in this policy wherever you live. Where the law of your country gives you additional rights over your personal information, contact us and we will respond in line with that law.

Children's Privacy

Our website and services are meant for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

Other Websites and Changes to This Policy

Our website links to other websites, including client sites in our portfolio and social media platforms. We are not responsible for the privacy practices of those websites, so please read their privacy policies.

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page. If a change significantly affects how we use your information, we will make it clear on this page.

How to Contact Us

If you have questions about this policy or want to make a privacy request, contact us:

• Email: hi@thedigitalelites.com
• Phone: +1 (713) 487-8445
• Mail: The Digital Elites, 3323 Upland Spring Trce, Katy, TX 77493, United States